Shipping policy
At Stellise, we are committed to delivering your exquisite jewelry in a timely and secure manner. Please review our shipping and delivery policy to understand how we process and ship your orders.
1. Order Processing Time:
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving payment and order confirmation.
2. Shipping Time:
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Please find below the estimated shipping timeframes based on different countries. Note that all days mentioned refer to business days:
- Netherlands: 8 days delivery
- Spain: 8 days delivery
- Egypt: 8 days delivery
- United Kingdom: 8 days delivery
- Germany: 9 days delivery
- France: 9 days delivery
- Saudi Arabia: 10 days delivery
- United States: 8-12 days delivery
- Chile: 10-15 days delivery
- Poland: 12 days delivery
- Italy: 18-20 days delivery
- Australia: 15 days delivery
- Switzerland: 15 days delivery
- Canada: 10-20 days delivery
- Brazil: 12-25 days delivery
- Rest of the countries: 18-25 days delivery
3. Shipping Destinations:
- We ship to most countries around the world, and to make things easier for our customers, we offer Free Standard Shipping for most International orders.
4. Shipping Partners:
- Stellise partners with reputable shipping carriers to ensure the safe and reliable delivery of your jewelry. Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment.
5. Shipping Rates:
- Shipping rates are calculated at checkout based on your location and the weight of the items in your order. We also offer free Standard Shipping for most International orders.
6. Customs and Import Duties:
- Please note that customers are responsible for any customs and import duties that may apply to their orders. Clients from Europe, however, are exempt from paying VAT for their orders.
7. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status and location of your package.
8. Order Changes and Cancellations:
- Changes or cancellations to your order can only be made within 24 hours of placing the order. After this period, the order will be processed, and changes cannot be accommodated.
If you have any questions or concerns regarding your order or our shipping policies, please contact our customer service team.
Thank you for choosing Stellise for your jewelry needs!